Q. Why is there a charge to collect my items?
A. This is specialist service that comes with all the costs associated with running a charity / business such as fuel, rent, vehicle maintenance and wage costs. Having been funded in the early years, we were able to offer a free collection service. It was though highly apparent to us that in over 90% of cases the cost of collection would outweigh the return Homemakers would receive for the item by the time it was sold. A lot of the time items are either unfashionable or in a poor state of repair. We collect many soiled mattresses, broken chairs, scratched tables and sofas used by pets. We try to keep the charge to a minimum as we are grateful for those items that actually support Homemakers.

Q. Where does the money for the items sold and money from the collection of my goods go?
A. All the money from collections and sales is used to cover the running costs of providing the service. We are 95% self funding with the help of county councils, community councils, housing associations and other small grants that enable us to provide this service to the public.

Q. Can you guarantee to take my items away?
A. Yes unlike other charities we do not refuse to take away any items that have been booked for collection. Homemakers' volunteers and staff inspect all items once in their possession and decide if they are re-usable / recyclable or un-reusable. All items for re-use are sold at affordable costs to the public and all items unfit for re-use are transferred to the civic amenity sites.

Q. Why is Homemakers a charity?
A. Homemakers are an educational charity offering a wide range of benefits to the community and its inhabitants. Homemakers are a "not for profit" organization and therefore its aim is not a monetary one although revenue and income allow the service to be maintained. Homemakers' works with people from many disadvantaged backgrounds and also provides educational support to schools and community groups to help promote reducing, recycling and re-using waste. Homemakers also aim to reduce the level of waste entering landfill within the counties of Monmouthshire and Blaenau Gwent.

Q. When do you collect in my area?
A. We try to be as flexible as possible but with a great demand for this service we hope you can be flexible to our needs in the same way as we are to yours. Homemaker’s collection days are as follows:- Monday / Tuesday -Abergavenny, Wednesday – Monmouth, Thursday – Chepstow / Caldicot, Friday – Blaenau Gwent

Q. Can I swap you my items in exchange for Homemakers item?
A. No, this is not our policy as this is not practical and feasible.

Q If I purchase items can I have them delivered?
A. Yes, we do deliver, although there is a charge. Please ensure items fit into your home before purchasing however.  We can only guarantee delivery to ground level, it is at the discretion of the delivery / sales team if delivery beyond this point can be catered for.

Q. Do I get a discount as I am on benefits?
A. No we do not operate a “benefit discount system”. But we will try to match your buying needs with your budget.

Q. Can I drop off items to Homemakers?
A. Please telephone before and discuss the contents of your drop off with staff as all items must be suitable and deemed re-usable. If you just turn up you items may be refused as they are not suitable.